Contact Us
At Spinathlon Casino, we are committed to providing our players with exceptional support and assistance whenever you need it. Below, you'll find the various ways to get in touch with us, including live chat, email, help-centre access, and more.
Live Chat Support
For immediate assistance, please use our live chat feature available 24/7 on our website. Our friendly support team is always ready to help resolve any issue or answer your questions.
Email Support
If you prefer to contact us via email, we will respond as soon as possible during working hours (09:00-21:00 GMT).
Help-Centre Access
Before reaching out to our support team, we encourage you to visit our help-centre section, where you'll find a comprehensive library of FAQs and guides covering various topics. You can access the help centre via www.spinathlon.com/help.
Verification or Account-Help Support
If you need assistance with account verification or have questions about your account, please contact us through our support email address. We'll be happy to guide you through the process.
Responsible Gambling Assistance
We care about your well-being and want to ensure that gaming is enjoyable for everyone. If you're experiencing any issues related to responsible gambling or need help managing your play, please contact us via support email address. We'll provide guidance on available tools and resources.
Technical Support
If you encounter technical difficulties with our website, games, or services, please use the live chat feature or reach out to us via email. Our technical team will be happy to assist you in resolving the issue.
Complaint or Dispute Guidance
We strive for excellence at Spinathlon Casino. However, if we've fallen short of your expectations, please contact our support team via live chat or email with details about your complaint or dispute. We'll work closely with you to resolve it as soon as possible.
Communication Response Expectations
Our response times may vary depending on the time of day and queue volume. However, we strive to respond to all inquiries within 24 hours during working days (09:00-21:00 GMT). If you have an urgent issue that requires immediate attention, please contact our live support team.
Account-Security Assistance
We take your account security seriously at Spinathlon Casino. If you suspect any unauthorised activity or need assistance with changing your password or other security-related matters, please reach out to us via email.
Mobile and Desktop Support Accessibility
Our website is fully compatible with both mobile and desktop devices, ensuring seamless access to our services across various platforms.
Multilingual Support
We are committed to providing multilingual support for a better customer experience. Our live chat and support team communicate in English (as well as other languages), but please note that availability may vary based on agent distribution at any given time.
Preferred Contact Methods
For urgent matters, we recommend using our live chat feature available 24/7. For general inquiries or non-urgent issues, you can email us. Our support team is here to help whenever and however suits your needs best.
General Support Workflow
Our support process involves:
Live Chat Support
Immediate Response
Email Support
Standard email assistance
Help-Centre Access
Self-service FAQ library
We encourage users to try the live chat feature first for immediate assistance or choose email if more suitable.
If you require specific assistance outside our self-service options, please do not hesitate to contact us directly using any of these methods.
